Register with us by filling out the form below.
Username
*
Choose a unique username for your account. This will be used to log in.
First Name
Enter your given name.
Last Name
Enter your family name.
Contact Information
Your contact information will be used for account-related communications and to keep you informed about updates and important notifications. We value your privacy and will not share your contact details with third parties without your consent.
Phone Number
Enter your phone number, including the country code.
Preferred Contact Method
Email
Phone
Both
Select your preferred method of contact (e.g., Email, Phone).
Email
*
Enter a valid email address. We’ll use this for account verification and communication.
Address Fields
The address information you provide will be used for verifying your identity and personalizing your experience on our platform. We ensure the confidentiality and security of your address details in compliance with our privacy policy.
Address
Address Line 1
Address Line 2
Landmark
City
State or Region
Zip
Password
*
Create a strong password with at least 8 characters, including letters, numbers, and special characters.
Confirm Password
*
Privacy Policy
Privacy Policy</p> <p>Welcome to the website (the “site”) of Domestic Queens (“we”, “us” and/or “our”). This site is operated by Notchback Investments 52 CC and has been created to provide information about Domestic Queens and the services we provide through our website and/or mobile applications (“our/the site”) to our users (“you”, “your”).</p> <p>Domestic Queens is committed to protecting and respecting your privacy.<br /> This Privacy Policy (together with our Terms of Use and any other documents referred to on it) sets out the basis upon which any personally identifiable information (“Personal Information”) and other information that is collected from users of the site, or provided to us, will be processed by us. The site is designed to enable users to hire service providers on an ad hoc basis to perform cleaning services for them. </p> <p>Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting www.domesticqueens.com you are accepting and consenting to the practices described in this policy.</p> <p>Information We Collect<br /> When you interact with us through the site, we may collect Personal Information and other information from you, as further described below:</p> <p>Personal Information That You Provide<br /> We collect Personal Information from you, including but not limited to your name, identity/passport number, gender, physical address, email address, phone number and photograph, when you voluntarily provide such information, when you fill in forms on our site or you contact us by phone, email or otherwise with inquiries or register yourself or your company online for access to the services. Wherever Domestic Queens collects Personal Information we make an effort to provide a link to this Privacy Policy. By voluntarily providing us with Personal Information, you are consenting to our use of it in accordance with this Privacy Policy. If you provide us with Personal Information, you acknowledge and agree that such Personal Information may be transferred from your current location to the offices and servers of Domestic Queens and the authorized third parties referred to herein.</p> <p>Non-Identifiable Information<br /> When you interact with Domestic Queens through the site, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Domestic Queens may store such information itself, or such information may be included in databases owned and maintained by Domestic Queens’ affiliates, agents or service providers. We may use such information and pool it with other information to track, for example, the total number of users of our site, the number of visitors to each page of our site, and the domain names of our visitors’ internet service providers. It is important to note that no Personal Information is available or used in this process. </p> <p>In operating the site, we may use a technology called “cookies.” A cookie is a piece of information that our computers give to your browser when you access the site. Our cookies help provide additional functionality to the site and help us analyse usage of the site more accurately. In all cases in which we use cookies, we will not collect Personal Information except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the special features of the site.</p> <p>Aggregated Personal Information<br /> In an ongoing effort to better understand and serve our users, Domestic Queens often conducts research on user demographics, interests and behaviour based on the Personal Information and other information provided to us. This research may be compiled and analysed on an aggregate basis, and Domestic Queens may share this aggregate information with its affiliates, agents and business partners. This aggregate information does not identify you personally. Domestic Queens may also disclose aggregated user statistics to current and prospective business partners, and to other third parties for other lawful purposes.</p> <p>Aggregated Personal Information<br /> Our site may collect and use your location information (for example, by using the location services on your mobile device) to provide certain functionality of our site. Your location information is not made available to other users without your express permission. We may also use your location information in an aggregate way, as described above in the “Aggregated Personal Information” section.</p> <p>Our Use of Your Personal Information and Other Information<br /> Domestic Queens uses the Personal Information you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Information for a certain reason, we may use the Personal Information in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Information you provide to answer your question or resolve your problem. Also, if you provide Personal Information in order to obtain access to services, we will use your Personal Information to provide you with such access and to monitor your use of such services. </p> <p>Domestic Queens and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Information and other personally non-identifiable information collected to help us improve the content and functionality of the site and services, to better understand our users and to improve the site and services. Domestic Queens and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.</p> <p>Users should note that by using the site, you may have the option to grant access or otherwise share your Personal Information with a Service Provider and vice versa. This Privacy Policy does not govern the use of Personal Information by a service provider and/or user.</p> <p>Our Disclosure of Your Personal Information and Other Information</p> <p>Domestic Queens is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Information with certain third parties without further notice to you, as set forth below:</p> <p>Business Transfers<br /> As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets.</p> <p>Related Companies<br /> We may also share your Personal Information with our Related Companies for purposes consistent with this Privacy Policy.</p> <p>Agents, Consultants and Related Third Parties<br /> Domestic Queens, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.</p> <p>Legal Requirements<br /> Domestic Queens may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation; (ii) protect or defend the rights or property of Domestic Queens or others; (iii) act in urgent circumstances to protect the personal safety of our users or the public; or (iv) protect against legal liability.</p> <p>Your Rights<br /> You have the right to ask us not to process your Personal Information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us at info@domesticequeens.com</p> <p>You can visit the site without providing any Personal Information. If you choose not to provide any Personal Information, you may not be able to use certain features of the site and/or receive any services.</p> <p>Exclusions<br /> This Privacy Policy does not apply to any Personal Information collected by Domestic Queens other than Personal Information collected through the site. This Privacy Policy shall not apply to any unsolicited information you provide to Domestic Queens through any means. This includes, but is not limited to, information posted to any public areas of the site, any ideas for new services or products or modifications to existing services or products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Domestic Queens shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.</p> <p>Children<br /> Domestic Queens does not knowingly collect Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to Domestic Queens, please contact us, and we will endeavour to delete that information from our databases.</p> <p>Links to Other Websites<br /> This Privacy Policy applies only to the site. The site may contain links to other websites not operated or controlled by Domestic Queens. The policies and procedures we described here do not apply to the third party sites or services. Any links do not imply that Domestic Queens endorses or has reviewed third party sites or services. We suggest contacting those sites directly for information on their privacy policies.</p> <p>Security<br /> Domestic Queens takes reasonable steps to protect the Personal Information provided via the site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Information to Domestic Queens via the Internet.</p> <p>Changes to Domestic Queens’ Privacy Policy<br /> Our business may change from time to time. A s a result, at times it may be necessary for Domestic Queens to make changes to this Privacy Policy. Domestic Queens reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Information. This Privacy Policy was last updated on the date indicated below. Your continued use of the site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.</p> <p>Access to Information; Contacting Domestic Queens<br /> To keep your Personal Information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted. Please also feel free to contact us if you have any questions about Domestic Queens’ Privacy Policy or our information practices.</p> <p>Contact Information<br /> If you have any questions or comments about our Privacy Policy as outlined above, you may contact us on: info@domesticequeens.com </p> <p>Notchback Investments 52 CC<br /> Registration Number: 2000/059704/23<br /> Unit 1 Empire Place<br /> 133 Empire Place<br /> Sandhurst<br /> 2196<br /> South Africa<br /> Tel: +27 64 664 3047</p> <p>Should you believe that Domestic Queens has utilised your personal information contrary to this policy, you undertake to first attempt to resolve any concerns with Domestic Queens. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, using the contact details listed below:</p> <p>Tel: 010 023 5200<br /> E-Mail: enquiries@inforegulator.org.za<br /> Website: https://inforegulator.org.za</p> <p>Last updated in November 2024
I accept the privacy policy
Terms and Conditions
Check this box to agree to our terms and conditions
Please read these terms and conditions (“terms”) carefully before using this site.</p> <p>What’s in These Terms?</p> <p>These terms tell you the rules for using our website, www.domesticqueens.com, related mobi-sites and/or mobile application software (“our/the site”) and applies to any person (“user” or “you”) that accesses and/or uses our site to hire a service provider and/or receive any service supplied by us (“the Service/s”).</p> <p>Who We Are and How to Contact Us?</p> <p>www.domesticqueens.com is a site operated by NOTCHBACK INVESTMENTS CC (“we/us”). We are a close corporation duly registered and incorporated in the Republic of South Africa, under Registration Number 2000/059704/23, with its registered office address at Unit 1 Empire Place, 133 Empire Place, Sandhurst, 2196, South Africa.</p> <p>To contact us, please email info@domesticequeens.com or telephone +27 64 664 3047.</p> <p>Nature of Business and Services</p> <p>The purpose of Domestic Queens is to provide users with an online platform offering high-quality cleaning services for homes, offices, and commercial spaces.</p> <p>We do not provide the actual cleaning services to users as we are not a service provider. Furthermore, we are not an employer and merely assist service providers, who are independent contractors, to market their services on our site and for users to book a service provider to carry out the required service.</p> <p>Nothing contained in these terms or otherwise shall be deemed to constitute a partnership, joint venture, employment, agency or other similar relationship of any kind between us and a service provider, nor constitute any party the agent of the other for any purpose whatsoever.</p> <p>By Using Our Site You Accept These Terms</p> <p>By using our site, you confirm that you are 18 years of age (or older) and fully understand and accept these terms and agree to comply with them.</p> <p>If you do not agree to these terms, you must not use our site.</p> <p>We recommend that you print a copy of these terms for future reference.</p> <p>Acceptable Use of our Site</p> <p>By accessing our site, you agree that you will not:-<br /> – violate any laws;<br /> – submit false or misleading information;<br /> – infringe any third party rights;<br /> – distribute viruses or any other technologies that may harm our site or the interests or property of our site’s users;<br /> – impose an unreasonable load on our site’s infrastructure or interfere with the proper working of our site;<br /> – copy, modify, or distribute any other person’s content without their consent;<br /> harvest or collect information about other users, including email addresses, without their written consent; and/or<br /> – bypass measures used to prevent or restrict access to our site.</p> <p>You are solely responsible for all information, including person information, that you submit to our site and any consequences that may result from what you post.</p> <p>In addition, you confirm that you are entitled to use the personal information submitted by you and consent to us collecting, processing and using same as set out in our Privacy Policy.</p> <p>We reserve the right to refuse or delete information that we believe is inappropriate or breaches these terms. We also reserve the right to restrict a user’s usage of our site either temporarily or permanently or refuse a user’s registration.</p> <p>There Are Other Terms That May Apply to You</p> <p>These terms refer to additional terms, which also apply to your use of our site. Our Privacy Policy, which sets out the terms on which we process any personal information we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all personal information provided by you is accurate.</p> <p>We May Make Changes to These Terms</p> <p>We may amend these terms and/or our policies relating to the Services and/or our pricing from time to time. Every time you wish to use our site and/or Services, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in November 2024.</p> <p>We May Make Changes to Our Site</p> <p>We may update and change our site from time to time to reflect changes to our Services, our users’ needs and/or our business. We will try to give you reasonable notice of any major changes.</p> <p>We May Suspend or Withdraw the Site</p> <p>Our site is made available free of charge and its contents is provided on as “as is” basis and we make no representations or warranties of any kind, express or implied, with respect to the site or its operation, the information, content, products or services offered on the site.</p> <p>We do not guarantee that our site, or any content on it, will always be available, uninterrupted or error free. We may suspend or withdraw or restrict the availability of all or any part of the site due to routine maintenance or upgrades, emergency repairs, reconfigurations or telecommunication failures or other reasons beyond our control, including force majeure. We will try to give you reasonable notice of any suspension or withdrawal.</p> <p>You Must Keep Your Account Details Safe</p> <p>If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures to gain access to your profile, you must treat such information as confidential. You must not disclose it to any third party.</p> <p>We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.</p> <p>If you know or suspect that anyone other than you knows your username and/or password, you must promptly notify us at info@domesticequeens.com</p> <p>How You May Use Material on the Site</p> <p>We are the owner of all intellectual property rights on the site, and in the material published on it. Those works are protected by copyright laws and all such rights are strictly reserved.</p> <p>If you download any part of our site in breach of these terms, your right to use the site will cease immediately and you must, at our option, delete the site from your device/s.</p> <p>Do Not Rely on Information on the Site </p> <p>The content on the site is provided for general information only. </p> <p>Although we conduct background checks on service providers and make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on the site is accurate, complete or up to date.</p> <p>User-Generated Content Is Not Approved By Us</p> <p>Our site may include information provided by other users of the site. This information has not been verified or approved by us.</p> <p>If you wish to complain about information provided by other users, please contact us on info@domesticequeens.com</p> <p>To Book a Service Provider</p> <p>To book a service provider, you must complete a registration form that includes:</p> <p>– your full names;<br /> – email address;<br /> – telephone number;<br /> – physical address; and<br /> – credit / debit card details.<br /> – Payment</p> <p>You will also need to make payment. All fees payable by you are inclusive of VAT and non-refundable. We will reserve the estimated booking amount from the debit / credit card you have provided.</p> <p>Your booking in respect of the Services and service provider will only be accepted and confirmed once the estimated booking amount has been reserved on your debit / credit card. We will then email you confirming your selected Service/s and service provider.</p> <p>Upon completion of the services by the service provider, the full amount for the booking will be debited from your debit / credit card.</p> <p>We reserve the right to charge a reasonable administration fee and/or interest in respect of any unpaid fees by you as well as suspend the supply of any Services to you and/or cancel this agreement.</p> <p>Cancellation</p> <p>By you</p> <p>You may elect to cancel a booking via the site at any time. Cancellations made before 12pm the day before the service provider was due to perform the Service/s will not incur a cancellation fee. Any cancellations after 12pm (the day before) will incur a cancellation fee of 50% of the initial booking fee and will be debited from your debit / credit card. </p> <p>By us</p> <p>We may cancel your booking without cause and will provide a full refund of any fees paid by you in respect of Services not performed.</p> <p>In the event of a cancellation, all applicable terms shall continue to apply.</p> <p>Interaction with Service Providers</p> <p>You agree to interact with service providers respectfully and in accordance with the law. You commit to ensuring a safe working environment for service providers to enable them to perform the required Services.</p> <p>All complaints must be directed to [insert] and not the service provider.</p> <p>We cannot guarantee that your designated service provider will be available due to being on holiday, illness or no longer provide Services with us.</p> <p>You undertake not to engage a service provider directly, for a period of 6 (six) months, whilst this agreement is in force and/or post termination of this agreement.</p> <p>Limitation of Liability</p> <p>To the full extent permitted by the laws of the Republic of South Africa, we disclaim all warranties, express or implied. We do not warrant that the site is free of viruses or other harmful components. Therefore, we will not be liable for any loss or damages of any kind arising from the use of the site and/or Services, including but not limited to special, direct, indirect, incidental, punitive and consequential damages, economic or other commercial loss, loss of revenue or profit, lost or damaged data.</p> <p>Your sole remedy is to discontinue using the site.</p> <p>Employment and Taxes</p> <p>As we do not employ any service providers, we are not liable for any taxes in respect of the Services they perform, including but not limited to pay as you earn (PAYE), unemployment insurance (UIF), employer’s liability and social security.</p> <p>Uploading Information to the Site</p> <p>Whenever you make use of a feature that allows you to upload information to the site, or to make contact with other users of the site, you warrant that any such communication complies with these terms, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.</p> <p>Any information you upload to the site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your information, but you are required to grant us a limited licence to use, store and copy that information and to distribute and make it available to third parties.</p> <p>Rights You Are Giving Us to Use Material You Upload</p> <p>When you upload or post information to the site, you grant us the following rights to use that content: LICENCE GRANTED TO THE SITE OWNER.</p> <p>We Are Not Responsible for Viruses and You Must Not Introduce Them</p> <p>We do not guarantee that the site will be secure or free from bugs or viruses.</p> <p>You are responsible for configuring your device/s to access the site. You should use your own virus protection software.</p> <p>You must not misuse the site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the site, the server on which site is stored or any server, computer or database connected to the site. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the site will cease immediately.</p> <p>Breach of Terms</p> <p>If you are in breach of these terms, we reserve the right to discontinue all or any part of the site and to restrict or prohibit you access to it.</p> <p>You hereby agree to indemnify us against any cost, claims, losses and damages (including legal fees) incurred by or awarded against us as a result of your misuse of the site or your breach of these terms.</p> <p>Termination of Terms</p> <p>We shall be entitled to terminate these terms at our sole and absolute discretion and reserve the right to discontinue all or any part of the site and to restrict or prohibit you access to it at any time.</p> <p>Which Country’s Laws Apply to Any Disputes?</p> <p>These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of the Republic of South Africa. You and we both agree that the courts of South Africa will have exclusive jurisdiction to adjudicate any dispute arising out of or in connection with the use of the site and/or the terms contained herein.</p> <p>General</p> <p>You may not cede, assign or otherwise transfer your rights and obligations in terms of these terms to any third party.</p> <p>Any failure on the part of you or us to enforce any right in terms hereof shall not constitute a waiver of that right.</p> <p>No variation, addition, deletion, or agreed cancellation of these terms will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.</p> <p>No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show, grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.</p> <p>These terms contain the whole agreement between you and us and no other warranty or undertaking is valid, unless contained in this document between the parties.</p> <p>In the event that any of the terms are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.