Please read these terms and conditions (“terms”) carefully before using this site.
What’s in These Terms?
These terms tell you the rules for using our website, dmcleaning.co.za, related mobi-sites and/or mobile application software (“our/the site”) and applies to any person (“user” or “you”) that accesses and/or uses our site to hire a service provider and/or receive any service supplied by us (“the Service/s”).
Who We Are and How to Contact Us?
dmcleaning.co.za is a site operated by NOTCHBACK INVESTMENTS CC (“we/us”). We are a close corporation duly registered and incorporated in the Republic of South Africa, under Registration Number 2000/059704/23, with its registered office address at Unit 1 Empire Place, 133 Empire Place, Sandhurst, 2196, South Africa.
To contact us, please email info@allin1services.co.za or telephone +27 71 605 3235.
Nature of Business and Services
The purpose of DM Cleaning is to provide users with an online platform offering high-quality cleaning services for homes, offices, and commercial spaces.
We do not provide the actual cleaning services to users as we are not a service provider. Furthermore, we are not an employer and merely assist service providers, who are independent contractors, to market their services on our site and for users to book a service provider to carry out the required service.
Nothing contained in these terms or otherwise shall be deemed to constitute a partnership, joint venture, employment, agency or other similar relationship of any kind between us and a service provider, nor constitute any party the agent of the other for any purpose whatsoever.
By Using Our Site You Accept These Terms
By using our site, you confirm that you are 18 years of age (or older) and fully understand and accept these terms and agree to comply with them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
Acceptable Use of our Site
By accessing our site, you agree that you will not:-
- violate any laws;
- submit false or misleading information;
- infringe any third party rights;
- distribute viruses or any other technologies that may harm our site or the interests or property of our site’s users;
- impose an unreasonable load on our site’s infrastructure or interfere with the proper working of our site;
- copy, modify, or distribute any other person’s content without their consent;
- harvest or collect information about other users, including email addresses, without their written consent; and/or
- bypass measures used to prevent or restrict access to our site.
You are solely responsible for all information, including person information, that you submit to our site and any consequences that may result from what you post.
In addition, you confirm that you are entitled to use the personal information submitted by you and consent to us collecting, processing and using same as set out in our Privacy Policy.
We reserve the right to refuse or delete information that we believe is inappropriate or breaches these terms. We also reserve the right to restrict a user’s usage of our site either temporarily or permanently or refuse a user’s registration.
There Are Other Terms That May Apply to You
These terms refer to additional terms, which also apply to your use of our site. Our Privacy Policy, which sets out the terms on which we process any personal information we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all personal information provided by you is accurate.
We May Make Changes to These Terms
We may amend these terms and/or our policies relating to the Services and/or our pricing from time to time. Every time you wish to use our site and/or Services, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in November 2024.
We May Make Changes to Our Site
We may update and change our site from time to time to reflect changes to our Services, our users’ needs and/or our business. We will try to give you reasonable notice of any major changes.
We May Suspend or Withdraw the Site
Our site is made available free of charge and its contents is provided on as “as is” basis and we make no representations or warranties of any kind, express or implied, with respect to the site or its operation, the information, content, products or services offered on the site.
We do not guarantee that our site, or any content on it, will always be available, uninterrupted or error free. We may suspend or withdraw or restrict the availability of all or any part of the site due to routine maintenance or upgrades, emergency repairs, reconfigurations or telecommunication failures or other reasons beyond our control, including force majeure. We will try to give you reasonable notice of any suspension or withdrawal.
You Must Keep Your Account Details Safe
If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures to gain access to your profile, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.
If you know or suspect that anyone other than you knows your username and/or password, you must promptly notify us at info@allin1services.co.za
How You May Use Material on the Site
We are the owner of all intellectual property rights on the site, and in the material published on it. Those works are protected by copyright laws and all such rights are strictly reserved.
If you download any part of our site in breach of these terms, your right to use the site will cease immediately and you must, at our option, delete the site from your device/s.
Do Not Rely on Information on the Site
The content on the site is provided for general information only.
Although we conduct background checks on service providers and make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on the site is accurate, complete or up to date.
User-Generated Content Is Not Approved By Us
Our site may include information provided by other users of the site. This information has not been verified or approved by us.
If you wish to complain about information provided by other users, please contact us on info@allin1services.co.za
To Book a Service Provider
To book a service provider, you must complete a registration form that includes:
- your full names;
- email address;
- telephone number;
- physical address; and
- credit / debit card details.
Payment
You will also need to make payment. All fees payable by you are inclusive of VAT and non-refundable. We will reserve the estimated booking amount from the debit / credit card you have provided.
Your booking in respect of the Services and service provider will only be accepted and confirmed once the estimated booking amount has been reserved on your debit / credit card. We will then email you confirming your selected Service/s and service provider.
Upon completion of the services by the service provider, the full amount for the booking will be debited from your debit / credit card.
We reserve the right to charge a reasonable administration fee and/or interest in respect of any unpaid fees by you as well as suspend the supply of any Services to you and/or cancel this agreement.
Cancellation
By you
You may elect to cancel a booking via the site at any time. Cancellations made before 12pm the day before the service provider was due to perform the Service/s will not incur a cancellation fee. Any cancellations after 12pm (the day before) will incur a cancellation fee of 50% of the initial booking fee and will be debited from your debit / credit card.
By us
We may cancel your booking without cause and will provide a full refund of any fees paid by you in respect of Services not performed.
In the event of a cancellation, all applicable terms shall continue to apply.
Interaction with Service Providers
You agree to interact with service providers respectfully and in accordance with the law. You commit to ensuring a safe working environment for service providers to enable them to perform the required Services.
All complaints must be directed to [insert] and not the service provider.
We cannot guarantee that your designated service provider will be available due to being on holiday, illness or no longer provide Services with us.
You undertake not to engage a service provider directly, for a period of 6 (six) months, whilst this agreement is in force and/or post termination of this agreement.
Limitation of Liability
To the full extent permitted by the laws of the Republic of South Africa, we disclaim all warranties, express or implied. We do not warrant that the site is free of viruses or other harmful components. Therefore, we will not be liable for any loss or damages of any kind arising from the use of the site and/or Services, including but not limited to special, direct, indirect, incidental, punitive and consequential damages, economic or other commercial loss, loss of revenue or profit, lost or damaged data.
Your sole remedy is to discontinue using the site.
Employment and Taxes
As we do not employ any service providers, we are not liable for any taxes in respect of the Services they perform, including but not limited to pay as you earn (PAYE), unemployment insurance (UIF), employer’s liability and social security.
Uploading Information to the Site
Whenever you make use of a feature that allows you to upload information to the site, or to make contact with other users of the site, you warrant that any such communication complies with these terms, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any information you upload to the site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your information, but you are required to grant us a limited licence to use, store and copy that information and to distribute and make it available to third parties.
Rights You Are Giving Us to Use Material You Upload
When you upload or post information to the site, you grant us the following rights to use that content: LICENCE GRANTED TO THE SITE OWNER.
We Are Not Responsible for Viruses and You Must Not Introduce Them
We do not guarantee that the site will be secure or free from bugs or viruses.
You are responsible for configuring your device/s to access the site. You should use your own virus protection software.
You must not misuse the site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the site, the server on which site is stored or any server, computer or database connected to the site. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the site will cease immediately.
Breach of Terms
If you are in breach of these terms, we reserve the right to discontinue all or any part of the site and to restrict or prohibit you access to it.
You hereby agree to indemnify us against any cost, claims, losses and damages (including legal fees) incurred by or awarded against us as a result of your misuse of the site or your breach of these terms.
Termination of Terms
We shall be entitled to terminate these terms at our sole and absolute discretion and reserve the right to discontinue all or any part of the site and to restrict or prohibit you access to it at any time.
Which Country’s Laws Apply to Any Disputes?
These terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of the Republic of South Africa. You and we both agree that the courts of South Africa will have exclusive jurisdiction to adjudicate any dispute arising out of or in connection with the use of the site and/or the terms contained herein.
General
You may not cede, assign or otherwise transfer your rights and obligations in terms of these terms to any third party.
Any failure on the part of you or us to enforce any right in terms hereof shall not constitute a waiver of that right.
No variation, addition, deletion, or agreed cancellation of these terms will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show, grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
These terms contain the whole agreement between you and us and no other warranty or undertaking is valid, unless contained in this document between the parties.
In the event that any of the terms are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.